What do you need to do?

  • If the person we wrote to doesn’t live at the address – please complete and submit this form called Not known at this address
  • If you’re the person we want to get in touch with – please complete and submit the form below called Confirm your details

If the letter you have asks you to select CAP or DIL from the drop down list to confirm your details, you can ignore that instruction. We’ve made changes to make it easier for you to get in touch so we no longer need that information.

Confirm your details

If you’re the person we want to get in touch with, please complete the form below and then click submit.

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If you know what policies you hold with Phoenix Life, please enter below. This includes policies taken out in the past with, for example, Royal & Sun Alliance, Swiss Life, Pearl, Britannic, Cornhill and London Life.

Thank you

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We’re committed to protecting and respecting the privacy of our customers

At Phoenix we’re committed to maintaining the trust and confidence of our customers. Our Privacy Notice explains when and why we collect personal information about our customers, how we use it, the conditions under which we may share it with others and how we keep it secure. It also explains how long we keep customer information, how customers can obtain a copy of their information and the choices available to them in regards to how we use it.