Here to help you

We want to make it easy for you to find everything you need, when you need it.

Your help centre

This is where we’ve gathered all the information you might need when you have questions for us, need some extra support or want to manage your policy.

  • How to guides

    Our guides explain how to make complaints, find advice and more

  • Cost of living

    A set of resources to help you manage during financially difficult times

  • Fraud and scams protection

    Some tips and tricks to keep your information and your money safe from fraud and scams

Speak to a financial adviser

Independent financial advisers will help you review your current financial planning, examine your options and provide a personal recommendation to you. They’re not linked to any provider and will give you impartial advice. Be sure to use an adviser regulated by the Financial Conduct Authority. Your adviser will tell you about any fees that may apply during your first chat. If you’re not sure if you need advice, you can make an appointment to find out what they can do for you.

If you don’t have a financial adviser, Phoenix Customer Care can put you in touch with one. Or you can find an adviser local to you on Unbiased.