We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.0 as a minimum. These guidelines help us to make content accessible to a wider range of people, including those with cognitive, visual, hearing or dexterity impairments.

We use the 4 principles below as guidance to make sure you’re at the centre of our website design:

  • Perceivable

    Our content is presented to match the accessibility needs of our users

  • Understandable

    Our content is easy to understand and is approved by the Plain English Campaign

  • Operable

    We ensure our website can be navigated with a keyboard and other supportive devices such as screen readers

  • Robust

    We ensure the site is functioning and accessible for all our users

There are a large number of charities and organisations that offer support wider than just physical impairments. We have provided links to some of these organisations to help you easily access additional support.

 

Other support

There are a large number of charities and organisations that help on a vast range of additional services from health and wellbeing to support with Dementia. Listed below are some helpful organisations that can offer advice and support.

Debt and bereavement support

Listed below are several organisations and charities that offer assistance with issues surrounding debt and bereavement.

Device and browser compatibility

Our website is built to support users across the most common devices and browsers to ensure the best user experience. Popular devices and browsers provide some helpful information on accessibility features they provide, click below to find out more.

  • iOS

  • Windows

  • Firefox

  • Google

PDFs

We strive to make our website accessible to all web users, however PDF documents do require additional software.
To view PDF content, you will need Adobe Acrobat Reader software.
Should you need to install this free software, you can visit the Adobe website to download the latest version.

If you prefer to hear the content in a text to speech format, Adobe also provides a free online facility for you to listen to the content in this manner.