Andy joined the IGC as an independent member in September 2023 and was appointed as the Chair in January 2025. Andy is an experienced strategist, marketeer and business development professional with a strong customer focus. His career of over 35 years spans the breadth of Financial Services covering pensions, wealth management, life, healthcare and general insurance. He has held a wide range of senior management positions including Director of Marketing Strategy & Customer Insight for AXA UK & Ireland during which he established their first customer centricity strategy. Whilst Head of Strategic Development for AXA Life, Andy created the initial strategy, and was one of the founder members of the Elevate investment platform (now Aberdeen Elevate).
Andy is also an independent non-executive trustee for the Standard Life Master Trust Co Ltd. He also runs his own management consultancy business specialising in strategic change and business transformation and chairs a business ‘Mastermind’ group for leaders of small / medium businesses in the South West.
Andy has qualified as a Chartered Insurer and Financial Planner in addition to holding separate professional Project and Proposal Management qualifications and is an Accredited Professional Trustee with the Pensions Management Institute.
Rachel joined the IGC as an independent member in August 2022. She is a customer-focussed strategic leader with extensive experience in the financial services industry, including Marketing and Digital roles with HSBC First Direct and Product, Proposition and Customer Experience Director roles for Coventry Building Society. Rachel’s expertise spans strategy, marketing, digital transformation, risk management, ED&I, ESG and cultural leadership.
She holds a number of other non-executive roles within financial services, currently as a Non-Executive Director and Chair of Remuneration Committee for both Mansfield Building Society and the Mortgage Advice Bureau.
Rachel has a personal passion for ensuring customers are treated fairly and is particularly keen to make sure consumers, including those considered vulnerable, get value for money and good outcomes from their pension decisions. Rachel’s wide-ranging experiences will help the IGC build on its assessment of the value offered in both retirement products and investment pathways.
Steven joined the IGC as an Employee Member in September 2021. He is a qualified actuary who has been with the Phoenix Group for over 20 years with his current role being the Deputy Chief Actuary for the UK Life Companies of the Group, focused on overseeing the reserving calculations, managing risk, ensuring compliance with regulatory requirements and developing strategic financial policies within the life companies of the Group.
Steven’s previous roles at Phoenix have mainly been within the Actuarial team where he was responsible for pricing of new business for annuities and protection products, managing the Group’s exposure to longevity, mortality, expense and persistency risks. He also has experience in developing the Group’s approach to determine the amount of regulatory capital required to be held given the type of business and risks the Group has on its books and also the workings and management of with-profits funds within the Group, and therefore has a broad experience across the business.
Andrew joined the IGC as an independent member in July 2022. He is an independent economist and investment consultant, who has 35 years'; experience in financial markets, most notably at Aviva Investors as Head of Economic Research and Business Risk and then Aberdeen / Standard Life Investments as Head of Global Strategy. He currently has a portfolio of roles, including trustee to the Central Board of Finance, one of the three national bodies which handle the investments of the Church of England, sitting on the investment committee of the Health Foundation endowment, an investment adviser to the financial services company, the Progeny Group, and an Advisory Board member for the Devlin Mambo consultancy, especially concerned with ESG advice.
Maggie joined the IGC in January 2023. She spent all her executive career in the financial services industry. She has worked in the industry with Standard Life and Aegon, lobbied for the industry when at the Association of British Insurers and regulated the industry when at the FCA where she led pension policy during the pension freedom years, led the strategy for the FCA Scotland’s Office and set up the FCA Devolved Nations team. She was a Trustee on the Board of the FCA’s Pension Plan for two years. Alongside her day job at the FCA, Maggie regularly lectured on financial services regulation at Glasgow College and Heriot Watt University.
Maggie is Chair of Children 1st, Scotland’s national children’s charity, and sits on the Board of the Scottish Courts and Tribunal Service where she chairs the Audit and Risk Committee. She also sits on the Board of Glasgow Credit Union and is an honorary Fellow of the Institute and Faculty of Actuaries.
Maggie has been active on Diversity and Inclusion issues for several years with particular focus on mental health issues in part because she lives with a significant mental health condition.
Barry joined the IGC as an independent member in February 2025. He is a qualified actuary with over 35 years of experience in the insurance industry, most notably at MetLife as EMEA Head of Product, Underwriting & Sustainability, and Zurich as Global Head of Savings & Investment Propositions. He is an accomplished professional with extensive experience in products, customer propositions, risk management, sustainability and cultural leadership. Currently he is a non-executive and consumer duty champion with MetLife, and a trustee and committee chair for Cotswold Lakes Trust. He is also studying for his Masters in Sustainable Development at the University of Sussex.
Barry is passionate about the customer and will use his expertise in products, investments and sustainability to support the IGC in ensuring customers get good value for money.
