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About Phoenix Life

About Phoenix Life

At Phoenix Life we want to make sure you have all the information you need at your fingertips. In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

Our commitment to you
Who we are
Latest news
Our history

Transfers and mergers
Independent governance committee
Transaction costs
Costs and charges
With-Profits Committee
Phoenix Life complaints publication

Financial reports
Corporate responsibility
Sustainability

About Phoenix Life

At Phoenix Life we want to make sure you have all the information you need at your fingertips. In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

Customer centre

Customer centre

We want to make it easy for you to find everything you need, when you need it. The customer centre is where we’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

Get in touch

Contact us
Request retirement pack
Notify us of a death

Manage my policy

Manage my policy
Change of personal information
Unit-linked fund prices
With-profits

Help

Help centre
How to guides
FAQs
Product guides
Trustee information
Fraud and scams
Living outside the UK
Cost of living
Digital skills hub

Customer centre

We want to make it easy for you to find everything you need, when you need it. The customer centre is where we’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

Retirement centre

Retirement centre

There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

Retirement

The retirement journey
Getting started with your pension
Getting ready to access
What are my retirement options

Pensions

Guide to pensions
Understanding pensions - the basics
The state pension
Where to get help
Fees and charges
Understanding tax

Tools

Tools and calculators
Retirement budget planner
Pension calculator
Pension lump sum tax calcuator

Retirement centre

There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

Planning your future

Planning your future

Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

Pensions and lifestyle

Pension lifestyling and your fund choices
Investment choices
Lifestyle switching
Changes to lifestyle switching
Deciding where to invest your pension funds
What next?
Case studies

Planning

How to plan for retirement in the UK
Bereavement & funerals
Financial planning
Products
Guides
Useful links

Saving and investments

Savings & Investments
Guides
Products
Case studies
Useful links

Planning your future

Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

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Latest news

Keep up to date with the latest news and announcements from Phoenix Life, including customer information about scams and financial wellbeing

About Phoenix Life
Latest news

Latest
Announcement
Bonus
Customers and policy holders
Financial planning
Fraud and scams
Pensions
Warning

An update on consumer duty

Phoenix Group is fully committed to Consumer Duty. We’re focused on making certain our products and services meet the required standards of the new regulatory framework.

August 15, 2024

1 mins read

Read more
Phoenix Life announces its with profits bonus rates from January 2023

Phoenix Life announces its with-profits bonus rates for 2022/2023. Here are the key points to note from the announcement.

March 20, 2023

1 mins read

Read more
Spring budget 2023: the changes that affect your pension allowances

On 16 March, Jeremy Hunt set out his plans to get the UK economy back on track and get inflation under control.

March 20, 2023

2 mins read

Read more
Cyber incident at Royal Mail affects postal services to overseas customers

Customers living outside the UK may currently experience a delay when receiving our communications. This is due to a cyber-incident that is disrupting services at Royal Mail which means they’re temporarily unable to send items outside the UK.

January 13, 2023

1 mins read

Read more

Part of Phoenix group

Proud to be part of the UK's largest long-term savings and retirement business

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Legal and policies
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Privacy notice

About us

About Phoenix Life
Phoenix Group
Careers

© 2025 Phoenix Life Limited

Important legal and regulatory information

Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Life Limited is registered in England No. 1016269 and has its registered office at: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.

Phoenix Life CA Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Life CA Limited is registered in England No. 959082 and has its registered office at 1 Wythall Green Way, Wythall, Birmingham, B47 6WG. Phoenix Life CA Limited uses the Phoenix Life brand under licence.

Phoenix Life Assurance Europe dac, trading as Phoenix Life, Phoenix Ireland and ReAssure, is regulated by the Central Bank of Ireland. Registered office: 90 St. Stephen's Green, Dublin, D02 F653, Ireland. Phoenix Life Assurance Europe dac is a designated activity company limited by shares and is registered in Ireland under registration number 684882. Its directors are Michael Charles Woodcock (UK), Sean Casey, Claudia Lang-Keck (née Lang) (Germany), Patricia Ruane, David Phillips and Katherine Jones (UK).

Phoenix Customer Care is a trading name of Phoenix Customer Care Limited, registered No. 03315193 and Pearl Customer Care Limited, registered No. 03947540. Both maintain their registered office at: 1 Wythall Green Way, Wythall, Birmingham B47 6WG. Phoenix Customer Care Limited and Pearl Customer Care Limited are Introducer Appointed Representatives of:

National Friendly Financial Solutions, a trading name of National Friendly who are authorised and regulated by the Financial Conduct Authority.