Choose which Ombudsman to be contacted

You may ask the Financial Ombudsman Service to undertake an independent review of your complaint, provided you send your complaint to the Ombudsman within six months of our final response. Please contact:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

For enquiries and consumer helplines, these are the numbers you will need (open Monday to Friday 8am to 8pm and Saturday 9am to 1pm):

• 0800 023 4567, calls to this number are now free on mobile phones and landlines
• 0300 123 9123, calls to this number cost no more than calls to 01 and 02 numbers
• (18002) 020 7964 1000, calls using next generation text relay

These numbers may not be available from outside the UK, therefore you can call from abroad on +44 20 7964 0500.

For less urgent contact you can text the Financial Ombudsman on 07860 027 586 and they will call you back, but please don't send any policy or plan numbers via text.

To contact their switchboard or to send a fax, these are the numbers you will need

• 020 7964 1000 (switchboard)
• +44 20 7964 1000 (for calls from outside the UK)
• 020 7964 1001 (main fax)

Website

www.financial-ombudsman.org.uk

If you are unhappy with the outcome of our investigation you may ask The Pensions Ombudsman (TPO) to review it provided you send it to them within three years of you becoming aware of the event about which you are complaining. Their contact details are below.

The Pensions Ombudsman
10 South Colonnade
Canary Wharf
London
E14 4PU

Call

You can call them Monday to Friday 9am to 5pm on 0800 917 4487

Email

helpline@pensions-ombudsman.org.uk

Website

www.pensions-ombudsman.org.uk