What are cookies?
Cookie preferences
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Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
| Cookie name | Purpose | Expires |
|---|---|---|
| CSRF | Lets us provide secure access to our online servicing area | Session |
| sl#cookiepreferences | Phoenix Life - Records whether or not you have accepted the use of cookies on our site | Six months |
| incap_ses_* |
Incapsula DDoS Protection and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie) |
Removed after browser closes |
| PLCustomerCentre | Used to store your selection and show you the correct version of content based on your previous policy provider | Persisent for six months |
| visid_incap_* |
Incapsula DDoS Protection and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months. |
Persistent for 12 months |
| nlbi_* |
Incapsula DDoS Protection and Web Application Firewall: Load balancing cookie. To ensure requests by a client are sent to the same origin server. |
Removed after browser closes |
| AWSALBAPP* | This is an AWS load balancer managed session affinity cookie | Seven Days |
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Experience and insight cookies
| Cookie name | Purpose | Expires |
|---|---|---|
| _ga , _ga* | Google Analytics - used to distinguish users, understand their behaviour and measure the effectiveness of the website design and content. No attributable personal information is stored | Two years |
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Marketing cookies
None used at present
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How long are cookies saved for?
This depends on whether they are session cookies or persistent cookies.
Session cookies delete themselves once you close your browser. Session cookies can help with security, and also remember what you’ve done on previous web pages so you don’t have to re-enter information.
Persistent cookies stay on your device after you close your browser. They’re used for lots of different things – one example is remembering your cookie preferences between visits, so you don’t need to keep telling us which cookies to use. In case you’ve forgotten about them, or changed your mind, we’ll ask you to confirm your cookie preferences every 180 days (six months). You can update your choice at any time on this page.
What type of cookies does Phoenix Life use?
We use both first- and third-party cookies for this service.
First-party cookies are set by us, although the cookie itself may be created by a third party (such as Google) and we may share your data with them. These cookies often help us to understand how you use our services so we can improve them.
Third-party cookies are placed on your device by another company. For example, if you use a social media ’share’ button on a website, Facebook will put a cookie on your device so they know what you’ve liked.
You can control how third parties use your data on their website – we’ll include a link to their privacy policy where it’s appropriate.
Cookies and your browser settings
You can use your browser settings to delete Cookies that have already been set at any time. You can also use your browser settings to manage Cookies to switch off a Cookie altogether. If you do this, it could mean that we can't use strictly necessary Cookies properly and so parts of our website may not work correctly.
For more information about how to use your browser settings to clear your browser data or to manage Cookies, check your browser ‘Help’ function.
Blocking or restricting cookies
You can stop cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. To find out how, visit all about cookies.
Please note, if you use your browser settings to block cookies you may not be able to access all or parts of our website.
It is also important to know that rejecting Cookies will not delete any Cookies that have been saved to your device in the past. You can delete previously saved Cookies via your browser settings.
More information
Changes to this policy
We occasionally update our cookie policy. You should visit this page periodically if you want to keep yourself informed. Last updated on 2 April 2026.
Contact information
We welcome your comments about this policy. Email us at DataProtection@thephoenixgroup.com.